HVAC and Appliance Training Program
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HVAC and Appliance Training Program Designed for Service Managers and Technicians from Skill Level I Basic Beginner, II Intermediate, III Skillful, and IV Advanced

At NFCF LLC We understand the challenges any real estate organization faces on a day-to-day basis in managing workflow from Routine, Urgent, and Emergency work orders at the apartment site level or even more complex assets in military housing or college campus on-site student housing.

Starting myself in the multi-family industry from a grounds man to a seasoned facilities director in residential and military housing facilities operation with 33 years of real-world experience. I have gained a vast amount of real-world experience in designing and implementing structured training programs that align with organizational objectives, metrics, incentives, reputation management, functional integration, knowledge retention, employee engagement, and proven return on investment for stakeholders.

From my time as service manager and facilities director in residential and military housing managing large portfolios from eight thousand plus apartment units to four thousand military residential homes. HVAC and appliances are always the most challenging workflow aspect from having the right balance of enough skilled HVAC and appliance techs at the site level or large facilities operations found in military housing and colleges.

One of the founding reasons for establishing NFCF LLC is to address this industry wide challenge with highly creative means and methods using outside the box ideas that are engaging and specifically designed for the service manager and tech in the multi-family environment. Through my many years in tackling this challenge at several large property management companies within my own portfolios. I successfully developed and implemented cost-effective training programs that saved hundreds of thousands of dollars over time with significant skillsets and knowledge improvements validated through KPI’s and standalone metrics.

The reality of sourcing and recruiting experienced service manager(s), service tech(s), with HVAC and appliance trouble shooting skills and knowledge in the multi-family world has become extremely challenging to say the least and is costing organizations hundreds of thousands of dollars across the board. More owners, third party investors, CEO’s, COO’s, EVPs, and DOF’s are coming to the realization that the LMS learning platforms and some in-house programs are inadequate to meet the training needs when it comes to technical knowledge training for day-to-day workflow management of Urgent and Emergency related work orders.

When I have been asked in the past by my leadership team and my counterparts employed at other property management organizations. How am I achieving reducing work order cost in labor and material, improved workflow time management based off priority, virtually eliminating HVAC and appliance contractors, work order backlog, and most importantly high employee engagement and resident satisfaction. This maximizes the team’s capabilities and increases workflow capacity.

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My answer, I have culturally shifted my regional portfolio into an environment that embraces outside the box thinking in solving site level skill set knowledge deficiency. I do this by leveraging cost effective technologies, facilitating a nurturing mentoring environment from a service manager and techs perspective, I meet them where they are within their own learning curve and quickly drawing out their hidden talents which enhances their own confidence levels while accelerating and expanding their general technical knowledge foundation.

Multi-family and housing organizations will need to embrace a new learning and development training philosophy to address the shortcomings of the labor market within the property management world that is in desperate need of knowledgeable and experienced service managers and techs.

NFCF LLC Will partner with and support any organization motivated in addressing mentoring and training through third party sources or in-house programs.

NFCF LLC Can provide the following for companies, owners, and stakeholders:

  • Review current mentoring and training programs provided by third party sources for effectiveness of achieving measurable results. Once review is completed provide feedback for any needed improvements
  • Review current in-house mentoring and training programs for effectiveness of achieving measurable results. Once review is completed provide feedback for any needed improvements
  • For property management companies that have not created or fully implemented a learning and development program. We will partner with you in developing an effective mentoring and training program meeting organizational objectives with transparent KPI’s and metric analysis showing return on employee investment

The overwhelming beneficial reasons for having a well designed and implemented HVAC and Appliance training program with continual monitoring:

NFCF LLC Will partner with any property management company and provide Measurable and transparent performance KPI’S for the following:

  • Significantly improve tech morale in the field by building confidence with a foundation of knowledge
  • Improve service managers and techs engagement from organizational investment
  • Demonstrating through KPI’s return on investment by significantly improving work order performance associated with response times, completion times based off task, and 90% elimination of repeat work orders.
  • Significantly reduce work order labor and material cost by eliminating unnecessary part(s) replacements or full HVAC system(s) and appliance replacements
  • Improved resident satisfaction with fast response times and first-time tech repair ability
  • Technically knowledgeable service managers and techs can proactively stay within OPEX/CR&R budget(s) and possibly generate savings for allocation to other GL’s accounts generating financial flexibility and strategies for managers
  • No longer having to accrue HVAC and appliance repairs or replacements due to contractor cost into the following month(s) by being overbudget in hopes that the financial short Cumming can be made up later within the yearly budget cycle
  • Owners and leaders of organizations having peace of mind they are regulatory compliant
  • Servicing or replacing HVAC systems and appliances in a safe manner with pre-task planning to avoid OSHA recordables and lost time injuries that are 100% avoidable

Negative organizational impacts for not having a well designed and implemented HVAC training and Appliance Program without continual monitoring:

  • Resident inconvenience on sizzling summer days or chilly winter days
  • Resident frustration dealing with repeat work orders over the course weeks or months
  • Resident negative experience Surveys impacting metrics
  • Techs just replacing parts and components until possibly the HVAC system or appliance will work due to a lack of knowledge and skills can severely impact OPEX/CR&R budgets and time management losing valuable labor hours
  • Having to use skilled HVAC techs to address basic routine works orders creating a backlog
  • Not knowing or understanding the numerous types of parts, components, service equipment, hand tools, safety safeguards, and inventory management levels that should be stocked in a site maintenance shop or facilities operations warehouse for increasing work order completion times and reducing back or parts
  • Site team or organization possibly not being incompliance with state and federal regulatory agencies that could le
  • Going over budget in an HVAC related GL line and managers having to compensate by using money from other GL lines to meet budget impacting other areas of operations.
  • Failing to meet budget for the month or YOY budget bottom line
  • Lack of site team engagement due to being overwhelmed from workflow
  • Imbalanced work life and family time with hours of overtime and working weekends
  • Employees getting injured on the job from unsafe practices that can be costly to any organization in so many ways
  • Shortages from available skilled site techs or having open positions can have an organizational rippling effect from property managers, service managers, facilities mangers, facilities directors, VPs, and all the way up to third party stakeholders along with owners. The impact of not having enough skilled HVAC techs or a dependable partner such as NFCF LLC can have major negative repercussions